At Mall of Me, we strive to provide our customers in Pakistan with a seamless and satisfying shopping experience. This Refund Policy outlines our procedures for product returns, exchanges, and refunds.
Eligibility for Returns
- Damaged or Defective Items: If you receive an item that is damaged or defective upon delivery, please contact us within [Number] days of receiving the order. We will arrange for a replacement or issue a full refund, including any applicable shipping charges.
- Order Discrepancies: If you receive the wrong item or if the quantity received does not match your order, please notify us within [Number] days of receiving the order. We will rectify the issue promptly by shipping the correct item or issuing a refund for the incorrect items.
- Change of Mind: We understand that sometimes you may need to return an item for reasons other than damage or defects. In such cases, returns may be accepted at our discretion within [Number] days of receiving the order. However, please note that shipping costs for returns due to a change of mind are the responsibility of the customer.
- Cash on Delivery Returns: If you are returning an item paid for through Cash on Delivery, we will refund the amount to your bank account within [Number] business days of receiving the returned item. Please provide us with your bank account details for processing the refund.
Return Conditions
- Original Condition: To be eligible for a refund, the returned item must be in its original condition, unused, undamaged, and in its original packaging.
- Return Authorization: Before returning any item, you must obtain a Return Merchandise Authorization (RMA) number from our customer service team. You can request an RMA number by contacting us through our website or via email.
Return Process
- Request RMA: Contact our customer service team to request an RMA number and obtain return instructions.
- Pack the Item: Carefully pack the item securely in its original packaging, including all accessories and documentation. Include a copy of your original invoice or order confirmation.
- Ship the Item: Ship the item to the return address provided with your RMA number. Please use a traceable shipping method and retain proof of shipment.
- Receive Refund: Upon receipt and inspection of the returned item, we will process your refund according to this policy. You will receive a confirmation email once your refund has been issued.
Exceptions
- Sale Items: Sale items are generally not eligible for return or refund unless they are damaged or defective.
- Perishable Items: Perishable goods, such as food and beverages, are not eligible for return.
- Customized Items: Customized items, such as personalized gifts, are not eligible for return unless they are damaged or defective.
Contact Us
If you have any questions or concerns regarding our Refund Policy, please contact our customer service team. We are always happy to assist you.
Note:
- Replace the bracketed information with specific numbers and details applicable to your business.
- Clearly state your policy on shipping costs for returns due to a change of mind.
- Consider offering a flexible return window for customer satisfaction.
- Regularly review and update your Refund Policy to ensure it complies with relevant laws and regulations.